What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have upgraded your account but still my forms are disabled.

    Asked by adam.barker on February 13, 2015 at 04:11 AM



    I have recently upgraded to one of your paid accounts but keep getting the following mail.  Can you please update whatever is generating this email please:


    Dear adam.barker, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team

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    JotForm Support

    Answered by ashwin_d on February 13, 2015 at 08:39 AM

    Hello adam.barker,

    I have taken care of your account issues. Your subscription payment was not applied to your account as your username was not added on your subscription payment.

    Now your account is in good shape and all your forms should be working fine. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!