What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What does this message mean, I already have a Premium account ???

    Asked by besam on October 19, 2011 at 10:45 AM

    What happens ?

    I have used 709 subscriptions of the 1000 ones I get with a Premium account (and I have one ;-). 

    And I will get this message displayed. 

    What does this mean ? 

    Screenshot
  • Profile Image
    JotForm Support

    Answered by joey on October 19, 2011 at 10:55 AM

    Sorry for the inconvenience. We know that you are a premium user and this is not a pretty thing to see. I will shoot the problem to our engineers right away.

    Thank you for the report.

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    JotForm Founder

    Answered by aytekin on October 20, 2011 at 05:07 AM

    It should have said "Upgrade to Professional". We have oepned a bug ticket about it. Thanks.

  • Profile Image

    Answered by emrew86 on October 21, 2011 at 03:54 AM

    Bug has been fixed...