What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is nothing working in edit mode?

    Asked by bederer on February 13, 2015 at 11:38 AM


    Trying to edit an existing form from my account, and it goes squirrely every time I try to add a field.  I have logged out and back in, switched internet browsers, even restarted my computer, but the same issue persists.  A small icon (for instance, a small box with PayPal written in it) appears where I dragged the form tool, but nothing else happens.  This occurred both with a PayPal tool, as well as several of the quick tools like text box.


    Looks like it's something on your end.  Any insight?



    Brittany Ederer

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    Answered by Sean on February 13, 2015 at 12:54 PM

    I did some checks on your inquiry and everything appears to be fine on our side. All Quick and Payment Tools add to the form just fine. Did you try clearing your browser cache to see if it would have resolved your issue? If not, please do and let us know the outcome. We will await your response.