What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Getting XML "Error Access Denied" Message When Downloading Uploaded File on SubmissionAsked by southfielddstwebmaster on February 13, 2015 at 11:50 AM
I'm having trouble downloading the files on some of my submissions. It seems to be intermittent so I"m not sure how to correct. Please advise.
Apologies for the inconvenience, I'll escalate this immediately to our back end team so that they can check what might be causing this problem.
We'll update you as immediately as possible when we hear any news or if this has been fixed.
I have tried searching for the files. Unfortunately I could not find any. This happens when a file uploaded actually fails to complete the upload due to some file transfer problems such as intermittent internet connection on the user's end. This causes the file to prematurely complete and thus getting corrupted.
What you can do with this is to contact the person who made the submission and request from him the files again.
If you have other questions or concerns, please do let us know.
To better assist you, I've opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/850409. We will address it shortly.