What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel Account

    Asked by Tony Jones on February 13, 2015 at 12:08 PM

    Please cancal my account, I don't use this srgice any longer.

    cancel account my account
  • Profile Image
    JotForm Support

    Answered by Kiran on February 13, 2015 at 02:07 PM

    Hello Tony,

    I see that your JotForm account forrentts is a premium account and subscribed through PayPal. Cancelling the subscription from PayPal should downgrade your account to Free. You can cancel the subscription from PayPal by following the instructions below :

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold premium status until your next billing date. 

    Hope this information helps. Please let us know if you need any further assistance.

    Thanks!