What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I cancel by Jotform subscription - I can't log onto the site.

    Asked by Bryan  on February 13, 2015 at 12:16 PM
    JotForm site JotForm Subscription
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 13, 2015 at 02:10 PM

    I see that you wish to cancel your jotform subscription but can't log into our site it seems?

    Do you happen to have the subscription reference number?

    What is your jotform account username so that we can check on this for you?

    I checked your email address "bryan@creativeservicescotland.co.uk" but I am unable to locate any order for a subscription nor any username for it either. Currently I only found a guest account.

    Did you sign up using a different email address possibly?