What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications are not being delivered to my email address

    Asked by kkarlek on February 13, 2015 at 04:56 PM
    Also, I am not receiving email notifications for this form. They show on JotForm but no emails. Perhaps there is something fundamentally wrong with the form design.
    email notifications emails email notifier
  • Profile Image

    Answered by Ben on February 13, 2015 at 06:29 PM

    I took a look at your jotform and I see that there are no emails set for it.

    Please follow these steps to add the email notifier to your jotform which will allow you to receive emails on notifications: Setting Up Email Notifications

  • Profile Image

    Answered by Breakaways on February 15, 2015 at 11:49 PM

    I'm having the same problem.  I am not receiving the email notifications from http://www.johnromano.com/vacation/

    However, they are being saved on jotform admin area.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 16, 2015 at 05:29 AM

    Hello Breakaways,

    I have already responded to you on the following thread:  http://www.jotform.com/answers/516553-Not-receiving-notification-email-messages-#1 

    It seems one of my colleague have taken care of your email alert issue and also responded to you on the following thread :  http://www.jotform.com/answers/516552-I-m-not-receiving-email-notifications#1 

    Thank you!