How can I get accurate info as to what my acct provides????????

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    Asked on February 14, 2015 at 07:22 PM

    Apparently, I am over my form submission quota, but your site says the FREE package grants 100 form submissions. It doesn't say that out of that, I only get 10 payment submissions.


    Can someone contact me asap



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    Answered on February 14, 2015 at 11:53 PM


    Firstly, sorry for any inconvenience this issue might have caused you. As you mentioned in your initial post, you are using a Free account which means that your monthly limits are 100 Non-secure Regular Submissions, 10 SSL (Secure) Submissions and 10 Payment Submissions. Once any of the 3 submission types mentioned above are exceeded, your forms will be disabled automatically until your limits are being refreshed (1st of every month).

    I have refreshed your payment count to 0 and I have reinstated your account so your forms should be fine at this time. Do note that if you would like to take advantage of the payment submissions, I would recommend upgrading to one of our other account types available on this page. Do let us know if our assistance is need in the future.