What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Creation - Email Confirmation

    Asked by Sara Ortega  on February 16, 2015 at 04:32 PM

    We are looking to sign up for and use JotForm as a replacement for Adobe Forms Central. I attempted to register last week, however I never received a confirmation email.  When I select the send password reset instructions, the email never arrives.  I have checked my junk folder repeatedly. Any idea what's happening?

    Thank you!

    email JotForm junk checked select
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    JotForm Support

    Answered by Kiran on February 16, 2015 at 05:39 PM

    I see that there are 3 guest accounts and a free account sortega801 registered with this email ID. However, the free account is not having forms while a guest account is having 2 JotForms.

    http://www.jotform.us/form/50433134133138

    http://www.jotform.us/form/50416056191146

    I've moved these two forms to your registered account and sent the password reset instructions. Please reset the password by clicking on the reset link so that you'll be able to login into your account.

    Let us know if you need any further assistance. We will be happy to help.

    Thanks!