What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Over Quota on SSL Submissions?

    Asked by Jorge  on February 16, 2015 at 07:02 PM

    I have 170 sends, but always say over qouta

    over qouta
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    JotForm Support

    Answered by Charlie on February 16, 2015 at 10:40 PM

    Hi,

    Upon checking your account, I see that you did have 170 regular submissions. But the over quota is actually pointing to the SSL Submissions. Which for "Free" or "Starter" accounts have only a limit of 10, you already have 94/10 of the SSL limits. Please see our pricing page for the details of each plan: http://www.jotform.com/pricing 

    For you to use your account and the forms again, you can upgrade to a higher subscription plan. You'll receive an email with a link on how to upgrade, or you can try logging in to your account and navigating to http://www.jotform.com/myaccount/billing. Choose a subscription plan to upgrade. Here's a screenshot that might help.

     

    If you do not want to upgrade, you can wait for the counters for the quota to reset to zero, this happens every 1st day of the next month. I would also recommend that you remove your forms that are using the SSL submissions, these are forms with the https:// or https://secure in their links, replace them with the non-SSL forms, to get the non-SSL form, disable the option "secure form" and copy the embed code and use those instead.

     

    I hope this helps.

    Thank you.

  • Profile Image

    Answered by jassithedude on February 17, 2015 at 12:27 AM

    thank you ! for your support that why i m with jotform

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    JotForm Support

    Answered by Charlie on February 17, 2015 at 01:43 AM

    You're welcome and thank you for your kind words. I'm glad it helped you.

    If you need any assistance again or have other concerns, please do not hesitate to open up a new thread here in the forum.

    Thank you.