What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Draw on Image Widget: Images Not Displaying Completely

    Asked by slcfire on February 17, 2015 at 11:09 AM

    I've setup a form which allows users to draw on an image.  It works well for a short period of time, then the images do not render completely.  This is happening in multiple browsers.  Any help you can provide is appreciated.  Thank you.

    Page URL:
    https://secure.jotformpro.com/slcfire/inspectiondistricts

    Screenshot
    image widget displaying draw on image then setup thank
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    JotForm Support

    Answered by ashwin_d on February 17, 2015 at 12:20 PM

    Hello slcfire,

    I did check your form and I am able to replicate the issue. There seems to be glitch with "Draw on image" widget where the image is not being displayed correctly. 

    I am reporting it to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!

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    JotForm Support

    Answered by TitusN on July 02, 2015 at 03:32 AM

    Hello, 

    The bug has been fixed - the image will load properly and fully without being cut-off. 

    Thank you for your patience. 

    Please let us know how we can assist further.