What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get to talk to a LIVE person?

    Asked by Kim  on February 17, 2015 at 12:25 PM
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    JotForm Support

    Answered by david on February 17, 2015 at 01:52 PM

    Hi,

    Though we do not currently offer phone based support, we can help you with whatever you need either via these forums or via email at "support@jotform.com".  Just let us know what you would like assistance with and we will be happy to help.

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    Answered by guest_50333823206042 on February 17, 2015 at 02:46 PM

    How long does it generally take to get an answer? Some issues are emergent.

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    JotForm Support

    Answered by david on February 17, 2015 at 03:48 PM

    We usually try to keep it under half an hour.  Lately with the Adobe Forms Central shutdown it has unfortunately taken us up to an hour to get to get to some questions.  Do let us know if there is anything we can assist you with.