Unable To Print Submission using the Print Button in Inbox

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    dcoward
    Asked on February 18, 2015 at 11:29 AM

    When I look at completed forms in my inbox, I am unable to print the form using the 

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    Charlie
    Answered on February 18, 2015 at 01:02 PM

    Hi,

    Upon checking the print button found in the Inbox menu, I was able to get the same problem. In my end it shows Print Preview failed.

    Screenshot shows the Inbox menu and with the print button.

    After clicking the print button it shows a "Print Preview Failed".

     

    Is this the same problem you are having? I'll need to escalate this to our developers so that they can investigate further and have it fixed. For the meantime, you can visit the "Submissions" page instead of your form and use the print button there, I believe it works.

    In your My Forms section, choose a form and click the "Submissions".

    Inside the submissions page, you can use the print button there.

     

    I hope this helps. We'll update you immediately when we hear any news about the fix in the print button on inbox menu.

    Kind regards.

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    paulsimpson
    Answered on February 19, 2015 at 08:42 AM

    This bug has now been fixed. Thank you for reporting it to us and we apologize for any inconvenience caused.

    Regards

    Paul