My account shows it is low on space

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    Asked on February 18, 2015 at 02:35 PM

    I recently purchased one of your plans and I was running low on space before purchase, but this has not gone away yet. I am wondering if it has processed or not as I have not received any other submissions since without it also sending this message as well.


    Please let me know if there is anything else I need to do to make it work properly. Thanks


    -Brandon Pierce


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    Answered on February 18, 2015 at 04:18 PM


    I checked our records and I was indeed able to find a PayPal based yearly subscription payment.  It does appear it was however not correctly applied to your JotForm account.

    I went ahead and manually updated your subscription to "Premium" and you should no longer have an issues with your account limits.

    Let us know if you have any further questions and we will be happy to help.