What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account shows it is low on space

    Asked by GeekEcig on February 18, 2015 at 02:35 PM

    I recently purchased one of your plans and I was running low on space before purchase, but this has not gone away yet. I am wondering if it has processed or not as I have not received any other submissions since without it also sending this message as well.


    Please let me know if there is anything else I need to do to make it work properly. Thanks


    -Brandon Pierce



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    JotForm Support

    Answered by david on February 18, 2015 at 04:18 PM


    I checked our records and I was indeed able to find a PayPal based yearly subscription payment.  It does appear it was however not correctly applied to your JotForm account.

    I went ahead and manually updated your subscription to "Premium" and you should no longer have an issues with your account limits.

    Let us know if you have any further questions and we will be happy to help.