What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are payments showing incomplete

    Asked by frabaevents on February 18, 2015 at 05:01 PM
    incomplete payment
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    JotForm Support

    Answered by jonathan on February 18, 2015 at 06:43 PM

    Please review the guide also about -Paypal-Incomplete-Payments-FAQ

    and -How-to-View-Incomplete-Payments

    If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    Let us know if you need more assistance.

    Thanks.