What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    People using our forms are having issues with loading and receiving time out messaging

    Asked by phippen on February 19, 2015 at 11:00 AM

    We have people trying to use the form on Firefox, Chrome, IE and all are having issues getting to the form with either time outs or taking ages. We've been having a great deal of problems today, and some earlier in the week.

     

    Is this something that's a problem your end or is it likely to be the user?

    and receiving problem all Week
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    Answered by Larysa2302 on February 19, 2015 at 11:47 AM

    I am having similar issues and raised this in the forum over a couple of hours ago and still have no reply at all from JotForm.....

    This would imply that the issues are not form or user-based

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    JotForm Support

    Answered by Welvin on February 19, 2015 at 01:21 PM

    Hi,

    Our apologies! There was a short time temporary load problem, but our backend team have just made a fixed to it. Kindly check again the form and let us know if the problem persists.

    Thank you for reporting!

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    Answered by leatough on November 04, 2015 at 04:32 PM

    Hi,

    Has this backend issue come up again? It has happened with 4 of our users over the last 2 weeks.

    Thanks!

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    JotForm Support

    Answered by Kevin_G on November 04, 2015 at 09:29 PM

    Hi, 

    I've checked your forms and I'm able to load all the  forms, this could be a temporary issue.

    Please, try again and let us know  if the issue is still there, we will be glad to help you.

    Regards.