What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't set stripe into test mode

    Asked by bhwstevens on February 19, 2015 at 11:44 AM
    I can't set stripe into test mode
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    JotForm Support

    Answered by KadeJM on February 19, 2015 at 11:46 AM

    When you say you can't set stripe to test mode are you referring to changing this option on our end or in your stripe account?

    Both should be settable regardless and you also need to make sure you are using Testing with Testing Keys and Live with Live Keys otherwise that can cause this type of complication.

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    Answered by bhwstevens on February 19, 2015 at 12:55 PM

    Hi i'm sorry, but if we keep playing email pingpong instead of solving problems i'm leaving jotform. This is email 6 or 7 and still no fix, ony new problems. 

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    JotForm Support

    Answered by KadeJM on February 19, 2015 at 03:23 PM

    Honestly, I can relate to the fact that I really do understand the frustration you have here in regards to this matter. 

    I did some further separate testing on your jotform but I'm able to swap this around between test mode and live mode so I am having a hard time finding that to be the cause of the issue.

    Additionally, we weren't intending to just play pingpong. We were gathering more information to try to find a cause of the issue you are having here so that we could rectify this issue and I do apologize if it has made you feel that way.