What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you “turn off” having the form submission information stored in our jotform account?

    Asked by Tawnya   on February 19, 2015 at 01:27 PM

    Hello,

    It looks like we can have form submissions emailed to us  instead of logging in to get the information. I wonder if we can “turn off” having the submission info stored in your jotform account;, since this would lessen any security risks.

     

    Thanks!

    Tawnya

     

    jotform account information turn off info stored
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 19, 2015 at 03:34 PM

    Hellow Tawnya

    There is no way to make system to bypass our servers.

    Even though we have a Privacy policy and your data is stored on our servers which are highly secured, you might like to know that we have an app to delete your submissions right away.

    http://apps.jotform.com/app/auto_delete_submissions

    Just some recommendations to have in mind:

    1. Make sure you have configured the email alerts the right way, otherwise, you might end up having no backup in our servers and no emails on your end. 

    Here is a guide to know How to setup email alerts to prevent email bouncing related issues

    2. Integrate the form with 3rd party storage services such as Dropbox and/or Google drive as your backup.

    Upload to Dropbox with JotForm

    How to Integrate a Form with Google Drive

    We are here to keep assisting you, just let us know.