What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just upgraded to premium but my account isn't showing it

    Asked by nplescher on October 20, 2011 at 06:16 PM

    I just upgraded to premium but my account isn't reflecting it:

     

    ----------------------------------------------------------------

    Subscription Details

    ----------------------------------------------------------------

     

    Date of sign up:  Oct 20, 2011

    Subscription Name:  JotForm professional monthly

    Subscription Number:  S-68504009H8991043P

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 20, 2011 at 06:25 PM

    Thank you for contacting us.

    As far as I can see your account is already marked as a PROFESSIONAL one. Could you please clear cache and cookies in your browser, and then re-login into your account to see if that makes any difference for you?

    Please feel free to contact us if you need any further assistance. We will be happy to help you.