What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Existing coupon code no longer visible on PayPal Pro Payment Wizard:Coupons page, but still active

    Asked by mwmsd on February 19, 2015 at 05:16 PM

    When I go to edit my form's existing coupon, it does not show up on the coupon screen. It is still functioning in the live form but if I needed to edit it, I don't see how I can do that.

    Page URL:
    http://form.jotformpro.com/form/50496523617964

    Screenshot
    coupon code payment wizard
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    Answered by Ben on February 19, 2015 at 06:18 PM

    Thank you for reporting this.

    I do see the same issue that you have reported.

    I did however try to clone the jotform and was able to see coupon code "BPA33" in it, and was able to add more to it.

    Can you please try cloning this clone of your jotform to your account to see if you are still experiencing any issues with this?

    This is the jotform: http://form.jotformpro.com/form/50496583390968

    You can clone it to your account by following these steps: How to Clone an Existing Form from a URL

    Do let us know how it goes.