What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-mail verification

    Asked by NCAAHPERD on October 20, 2011 at 10:53 PM

    Is there a way we can have our form submitters enter their e-mail twice for accuracy? We are having issues with them mis-typing their e-mail and this is our primary route of responding to their submissions. If their e-mail is wrong, they never hear back from us. (here is an example of what I am talking about)

    Thanks!

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    JotForm Support

    Answered by abajan on October 20, 2011 at 11:12 PM

    Unfortunately, our form builder does not currently provide a way to compare the values of two fields for similarity but we may be able to come up with a solution involving JavaScript if the full source of the form is embedded into a web page. Hopefully, we'll have something for you soon.

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    Answered by NCAAHPERD on October 20, 2011 at 11:18 PM

    That is my next question, I can build it into the form myself, but I do not know where to edit the form code.

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    JotForm Support

    Answered by abajan on October 20, 2011 at 11:27 PM

    Email Address Identical Check In Form looks promising but I'll need to test it first.

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    JotForm Support

    Answered by abajan on October 20, 2011 at 11:30 PM

    This one works better.

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    JotForm Support

    Answered by abajan on October 21, 2011 at 06:47 AM

    To address your last query, the source of forms at JotForm URLs cannot be edited. You will need to first embed the form into one of your own web pages and edit the source there:

    1. Load the form into the form builder and click Embed Form
    2. Click the Source button
    3. Copy the code provided by the wizard
    4. Paste the code into your web page and edit it accordingly

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    JotForm Support

    Answered by abajan on October 22, 2011 at 12:15 AM

    Okay I was able to come up with something loosely based on the code found at the second link I gave above. Assuming you haven't made any changes to your "Help-Desk Ticket" form, the following solution should work

    1. Insert a second email field in your "Help-Desk Ticket" form, label it and set it to required as shown:

    2. Go to the Setup & Embed tab > Embed Form > Source > copy the code provided by the wizard

    3. Paste that code into your web page and just before the closing body tag, insert this block of JavaScript

    4. Insert this event handler into the input tag of the second email field. (That input has an ID of input_17. So, searching the source for input_17 should help you locate it quickly.)

    Your form should now work pretty much like this one. If it doesn't, please let us know.

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    Answered by NCAAHPERD on October 24, 2011 at 09:00 AM

    Wow, you guys are awesome! Thanks a lot for the extra help! 

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    Answered by NCAAHPERD on October 24, 2011 at 09:31 AM

    I am trying out the changes suggested, and editing the code in the form is easy enough. I have a saved copy of the code with the e-mail verification changes.

    My problem now is that I have a Joomla 1.5 website, and when I enter the code, the javascript does not work. 

    I downloaded the compressed and refined version with seperate .css and .js files and was going to put the form in a wrapper on my Joomla website... however when I did that the form in the export is not an SSL form..

    Put simply, I have the form verifying the e-mail. Now I need to be able to place it on my website with SSL. Any ideas?

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    Answered by allanftd on October 24, 2011 at 09:48 AM

    Hi there,

    Have you tried using the Joomla embed code in the Embed Form Wizard as shown below?

    Make sure that the Secure Form check box is also checked to make the URL secure. Please try it and let us know if it works for your site or not.

    Thank you and enjoy using JotForm!

    Allan
    JOTFORM SUPPORT 

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    Answered by NCAAHPERD on October 24, 2011 at 09:51 AM

    But if I do that, the custom code (that was provided by abajan above) I have added to the form for the e-mail verification isn't there.. ?

    Is there a way to edit the source code in the form and save it on JotForm?

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    Answered by allanftd on October 24, 2011 at 11:26 AM

    Sorry, I overlooked that one. But you can still use the custom code. You may want to create a new blank html page (for example: myform.html) and then paste the custom code into this new page. Then, using an <iframe> html tag, embed the html page into your Joomla page where you want the form to be seen. The Iframe embed code should look something like this:

    <iframe allowtransparency="true" src="myform.html" frameborder="0" style="width:100%; height:100%; border:none;" scrolling="no"> 

    We hope you find this information useful. Let us know if you need further assistance.

    Allan

    JOTFORM SUPPORT