What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to edit submission

    Asked by absyoussef on February 20, 2015 at 03:53 PM

    When I edit a submission and click the submit button it takes long time to process. I end up closing submission. Not sure what to do next. Please help

    edit a submission
  • Profile Image
    JotForm Support

    Answered by Mike on February 20, 2015 at 05:30 PM

    Thank you for contacting us.

    The editing seems to be fine in Google Chrome browser, but I was able to reproduce the issue in Internet Explorer and Firefox.

    It might be related to the Smooth Signature widget on form since there is an error in browser console.

    I have sent a bug report ticket to our Next Level Support. If possible, please use Google Chrome to edit your form submissions for now.

  • Profile Image

    Answered by absyoussef on February 22, 2015 at 10:17 AM

    Thank You!

  • Profile Image
    JotForm Support

    Answered by Jan on February 22, 2015 at 11:28 AM

    On behalf of Mike, you are welcome. This issue was already escalated to our developers. We will notify you once an update is available.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by TitusN on June 16, 2015 at 05:06 AM

    Hello, 

    Please check your submissions page - let us know if you are still experiencing the delay. 

    You should be able to load and edit submissions without incident. 

    Thanks!