Unable to edit submission

  • absyoussef
    Asked on February 20, 2015 at 3:53 PM

    When I edit a submission and click the submit button it takes long time to process. I end up closing submission. Not sure what to do next. Please help

  • Mike
    Replied on February 20, 2015 at 5:30 PM

    Thank you for contacting us.

    The editing seems to be fine in Google Chrome browser, but I was able to reproduce the issue in Internet Explorer and Firefox.

    It might be related to the Smooth Signature widget on form since there is an error in browser console.

    Unable to edit submission Image 1 Screenshot 20

    I have sent a bug report ticket to our Next Level Support. If possible, please use Google Chrome to edit your form submissions for now.

  • absyoussef
    Replied on February 22, 2015 at 10:17 AM

    Thank You!

  • Jan
    Replied on February 22, 2015 at 11:28 AM

    On behalf of Mike, you are welcome. This issue was already escalated to our developers. We will notify you once an update is available.

    Thank you for your patience.

  • TitusN
    Replied on June 16, 2015 at 5:06 AM

    Hello, 

    Please check your submissions page - let us know if you are still experiencing the delay. 

    You should be able to load and edit submissions without incident. 

    Thanks!