Unable to edit submission

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    absyoussef
    Asked on February 20, 2015 at 03:53 PM

    When I edit a submission and click the submit button it takes long time to process. I end up closing submission. Not sure what to do next. Please help

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    Mike
    Answered on February 20, 2015 at 05:30 PM

    Thank you for contacting us.

    The editing seems to be fine in Google Chrome browser, but I was able to reproduce the issue in Internet Explorer and Firefox.

    It might be related to the Smooth Signature widget on form since there is an error in browser console.

    I have sent a bug report ticket to our Next Level Support. If possible, please use Google Chrome to edit your form submissions for now.

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    absyoussef
    Answered on February 22, 2015 at 10:17 AM

    Thank You!

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    Jan
    Answered on February 22, 2015 at 11:28 AM

    On behalf of Mike, you are welcome. This issue was already escalated to our developers. We will notify you once an update is available.

    Thank you for your patience.

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    TitusN
    Answered on June 16, 2015 at 05:06 AM

    Hello, 

    Please check your submissions page - let us know if you are still experiencing the delay. 

    You should be able to load and edit submissions without incident. 

    Thanks!