Unable to receive email notifications when my form is submitted

  • Profile Image
    Hassan 
    Asked on February 21, 2015 at 05:45 AM

    Hi I have created a form. And integrated over my website.

    I can see the form submission in my account +  I can see it with Zoho CRM I have integrated.

    But I am not receiving the form at my Email address after the form is submitted.

    Please take a look.

  • Profile Image
    raul
    Answered on February 21, 2015 at 12:19 PM

    Upon checking our mail logs, I see that emails are being sent correctly to the configured email address.

    Have you checked your SPAM folder to see if emails were not caught there? It would be useful if you could ask your email administrator to whitelist our IP addresses to ensure proper delivery.

    Let us know if the issue persists.
    Best Regards.