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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notifications when my form is submitted

    Asked by Hassan  on February 21, 2015 at 05:45 AM

    Hi I have created a form. And integrated over my website.

    I can see the form submission in my account +  I can see it with Zoho CRM I have integrated.

    But I am not receiving the form at my Email address after the form is submitted.

    Please take a look.

    Page URL:
    http://airemailer.com/contact-us/

    Getting crm integrated zoho my account
  • Profile Image

    Answered by raul on February 21, 2015 at 12:19 PM

    Upon checking our mail logs, I see that emails are being sent correctly to the configured email address.

    Have you checked your SPAM folder to see if emails were not caught there? It would be useful if you could ask your email administrator to whitelist our IP addresses to ensure proper delivery.

    Let us know if the issue persists.
    Best Regards.