What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I prevent my email notifications from being marked as SPAM?

    Asked by Maite on February 21, 2015 at 10:48 AM

    Hi!, i have a problem: I'm using Adobe Muse and i've embeded a JotForm in my site. The thing is that the incoming mails i receive in my notification account goes directly to the spam folder. I don't know how to avoid this.
    Can this be related with de php configuration of my host provider or i can solve this problem here in jotform?
    Thanks.

    Page URL:
    http://www.jotformeu.com/maiteguelerman/convo_video

    JotForm problem adobe muse site
  • Profile Image

    Answered by raul on February 21, 2015 at 01:43 PM

    You can add our domain (jotform.com) to the whitelist of your gmail account.
    Here you can see how to do this: http://email.about.com/od/gmailtips/qt/et_whitelist.htm

    Hope this helps.

    Let us know if the issue persists.
    Thanks.