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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How is the data stored when SSL submissions are enabled?

    Asked by Eric Ginder  on February 21, 2015 at 06:03 PM

    If I use the SSL forms, is the data stored in the database in encrypted form?

    I'd like to understand exactly at what point the user input is encrypted and decrypted.  Is it possible that unencrypted data is transmitted over the internet or stored on the server?




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    Answered by raul on February 21, 2015 at 09:40 PM

    When you use SSL submissions in your form what is encrypted is the connection between our servers and your computer to prevent the access for unauthorized people to read the information that is being sent in the form.

    Once the data has reached our servers it's kept unencrypted this is why we don't allow capturing sensitive information, since if your account credentials are compromised in any way the captured data would be visible to the person that has access to it.

    You can learn more about how SSL works here: " rel="nofollow noopener">https://

    Hope this helps.

    Let us know if you have further questions.
    Best Regards.