What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Finally got email going, but still two problems...

    Asked by jpot328 on October 21, 2011 at 08:08 PM

    (1) I upgraded, but my account does not show it. Here is the info from PayPal:

    Subscription Payment Sent (Unique Transaction ID # 41S43617DU852090W)
    See related S-26175023SA745622T
    You can see all of your recurring payments on the My preapproved payments.

    Business Name:
    Interlogy LLC (The recipient of this payment is Verified)


    (2) I integrated with FB, app ID: 176217385757369, but it is not sending the info and so there is no submit button.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by idarktech on October 21, 2011 at 08:43 PM


    1. Your account is already premium, can you please clear your cache and then relogin?

    2. It appears to be a problem with your iFrame Height especially when someone attempt to submit while some other required fields aren't filled which will increase up your form height. Can you increase your Iframe Height to 850px? Or you can re-embed your form using this code:

    <iframe allowtransparency="true" src="//form.jotform.com/form/12932622250" frameborder="0" style="width:100%; height:850px; border:none;" scrolling="no">

    Please update us the result so we can assist you further. Thank you!