- stkevinsAsked on February 23, 2015 at 04:06 PMPage URL:
- BenAnswered on February 23, 2015 at 05:05 PM
I believe that the other thread: http://www.jotform.com/answers/521154 is related to this same issue so I would like to recommend to leave your further responses in this thread so that we can have everything in same place and properly assist you with this.
Now I took a look at the submissions for that jotform and I can see them without any issues.
If you are not able to do so, please try using some other browser (Firefox or Chrome). If this is true, then the issue is with the browser's cache and can be easily resolved for you.
- stkevinsAnswered on February 23, 2015 at 05:10 PM
Hi thank you for the very quick response. I have tried in chrome and internet explorer and cannot get them to show.
- BenAnswered on February 23, 2015 at 05:21 PM
Hm, that is strange Pauline. Could you please try with FireFox as well?
I presume that you were not logged in to your account before checking the submissions over the two browsers (that you had to log into each of them).
I have now cleared your joform cache - although that should not be the reason why the data is not shown.
Could you please try creating data report to see if you can see the data through the reports?
You can see here how to do this: How to create a Grid Listing report?
I would also like to ask you if you can take a screenshot of the issue as it might show us some clues as to what might be causing it?
- stkevinsAnswered on February 23, 2015 at 05:27 PM
I have been able to create an excel report but normally I can see the reports live on the submissions page but it is blank
- stkevinsAnswered on February 23, 2015 at 05:32 PM
It doesn't show anything in Firefox either
- JotForm SupportBDAVIDAnswered on February 23, 2015 at 07:35 PM
That is quite odd, I was able to see the submissions too, what operating system are you using? Have you checked if the browser's versions are up to date? Please make sure to log out, clear browser's cache, and log back in.