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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hyperlinked Form URL in Word does not work when saved as PDF

    Asked by ncolethomas on February 23, 2015 at 04:53 PM

    I created a word document with a hyperlink to my form which worked fine.  Once I converted it to a pdf, the jot forms link is the only link that would no longer work.  HELP!

     

    THanks,

     

    Nicole

    thanks document
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    JotForm Support

    Answered by BDAVID on February 23, 2015 at 06:42 PM

    May you provide us the link of your form you are trying to have hyperlinked on the PDF file?

    I just tried converting Word file to PDF file, I clicked in Allow and it worked:

    Make sure you have clicked in Allow, let us know what happens.

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    Answered by ncolethomas on February 24, 2015 at 07:29 AM

    file:///Users/nicolethomas/Downloads/43435150836150%20(4).pdf

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    JotForm Support

    Answered by Charlie on February 24, 2015 at 10:01 AM

    Hi,

    Unfortunately, we can't download the file using the link you shared, that is actually the location of your file in your local computer.

    Please do check if the link you are using is valid or correct. You can find the direct link of your form in the "Embed Form" option.

    In your Word processor, make sure the correct form is pasted and it is already hyperlinked (it shows underlined and in color blue font).

     

    Do let us know if upon trying it on the second time it works out.

    Thank you.

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    Answered by ncolethomas on February 25, 2015 at 11:12 AM

    i actually tried both ways.  here is the embed link http://www.jotform.us/ncolethomas/GBDActivist

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    JotForm Support

    Answered by Charlie on February 25, 2015 at 12:20 PM

    Hi,

    I'm not sure if I understood your concern completely. Upon viewing the link what I see is the live form:

     

    I'm unable to see a Word or PDF document where the hyperlink is. Please do share to us more details of this concern to further assist you.

    Thank you.

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    Answered by ncolethomas on February 25, 2015 at 05:55 PM

    Above is the screenshot from the pdf.  As you can see, it is underlined in blue, but when i hover over it to click, it doesn't work.  It works fine in word.  I used the form link I provided in the previous email.  Not sure what I am doing wrong, especially when all other hyperlinks work.  Thanks

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    JotForm Support

    Answered by jonathan on February 25, 2015 at 07:51 PM

    Unfortunately we cannot check your PDF file here as you could not include attachment on this support forum.

    I suggest you send it instead to our support email at support@jotform.com

    You can attached the PDF file as attachment to your email

    Use the title of this thread as the Subject of your email. 

    Use this: Hyperlinked Form URL in Word does not work when saved as PDF

     

    Include also in your message the URL of this thread for easy association. This is the URL

    http://www.jotform.com/answers/521210-Hyperlinked-Form-URL-in-Word-does-not-work-when-saved-as-PDF#6

    We will respond to your email as soon as we can.

    Thanks.

     

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    Answered by ncolethomas on March 02, 2015 at 01:04 PM

    ok email sent. thanks

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    JotForm Support

    Answered by Charlie on March 02, 2015 at 01:30 PM

    Hi,

    Thank you for sending us the email. I've replied to it. Please check your inbox and see the instructions there.

    Kind regards.

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    Answered by ncolethomas on March 03, 2015 at 08:56 PM

    i responded with the correct link

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    JotForm Support

    Answered by EltonCris on March 04, 2015 at 01:19 AM

    @ncolethomas

    I have replied to you via Email. Kindly check my recommendation.

    Regards!