Notification that PDFs will be automatically deleted - why?

  • Ironbark
    Asked on June 5, 2023 at 12:43 AM

    We received a notification from jotforms saying that PDFs were ready to download and would be deleted after 15 days.

    The form does not have auto-delete enabled so why would this happen?

    See screenshot attached showing the notification email.

    The form is called 'Resident Complaint Assessment'

    Jotform Thread 5212620 Screenshot
  • Israel JotForm Support
    Replied on June 5, 2023 at 3:04 AM

    Hi Ironbark,

    Thank you for reaching out to Jotform Support. You'll receive that email when you download form submissions as PDFs from Jotform tables. That link will be available for 15 days and will expire afterward; however, your PDF submissions will stay on your account which you can download again anytime you want for backup purposes. It is not related to your upload space.

    Reach out again if there's anything else we can do for you.

  • Ironbark
    Replied on June 5, 2023 at 7:05 PM
    Thanks Israel! I've forwarded your response to the relevant staff, we'll
    let you know if they have any further queries.