What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form taking too long to save

    Asked by Liswaniso on February 24, 2015 at 06:27 AM

    I have completed designing a survey form days ago but the form would not want to save. my internet is fast but this form save have been processing since then. May you please resolve this problem or do i need to do some settings cause I customized this form. the form is still under jotform form builder.

     

    I need you response.

     

    Regards

    Taking Long Form Builder survey survey form JotForm problem
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 24, 2015 at 09:16 AM

    Hello Liswaniso,

    I'm sorry for the trouble caused to you.

    I did check your form and did not find any issue with that. It is not a very long / big form and I was able to save your form successfully. Please check the screenshot below:

     

    I would suggest you to clear your browser cache and then try to save your form again. Have you made some changes to your form which is not saved? Please be noted that clearing browser cache will log you out from JotForm account and you may loose the unsaved changes. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!