What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Disabled

    Asked by fakhry.badran on February 24, 2015 at 07:14 AM

    when i try to log in i got this message

    "

    Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

    "

    and i tried  "contact us" and i got nothing so far

    please re-activate my account  

    my account JotForm style size message
  • Profile Image
    JotForm Support

    Answered by Charlie on February 24, 2015 at 09:38 AM

    Hi,

    Apologies for the inconvenience that this might have caused you.

    Your forms were disabled because it was in a different language, but they are now active. I would suggest that you make it in English and use the Language Translator to have a version of the form in the language you want.

    Why is this? We got a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic,French and other similar languages, therefore most of the forms made in these languages are automatically suspended.  To help you to avoid future automatic suspensions, you will have to add the language either as an option or as the default language, you can follow this guide on how to make your form multilingual: http://www.jotform.com/help/298-How-to-make-your-forms-multilingual.

    Apologies again for the inconvenience, do let us know if you need more help on this.

    Thank you.

  • Profile Image

    Answered by fakhry badran on February 24, 2015 at 01:24 PM

    thanks alot

  • Profile Image
    JotForm Support

    Answered by Charlie on February 24, 2015 at 01:28 PM

    You're welcome.

    If you need any assistance again please do not hesitate to create a new thread here in the forum.

    Thank you.