What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some people are having problems accessing my form on your site. Is there any specific software they need loaded on their PCs?

    Asked by kirzl1 on October 22, 2011 at 01:29 PM

    I have survey form that some people cannot access. 


    I am assuming that perhaps their ISP may have your server site blocked.  But can you tell me if there is any special softeware that is needed in order for my form to work on their computers (JavaV?, shockware, etc.).



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    JotForm Support

    Answered by mliz on October 22, 2011 at 01:55 PM

    Forms created with JotForm makes use of JavaScript for this reason it would be ideal that this is enabled in the browser's settings. What you can do is put up a note on your website to let users know that they need to enable JavaScript on their browsers.

    Below are some links that that provides information on how to enable Javascript depending on the browser they are using.

    Enable JavaScript in Mozilla Firefox

    How to turn JavaScript on usingGoogle Chrome

    Enable Active Scripting in Internet Explorer

    Hope this information helps.