What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It is being suggested that I upgrade

    Asked by rudolphg on February 24, 2015 at 12:38 PM

    I have attempted to upgrade, but I go to pricing and it will not allow me to select anything. I have attempted to review my account profile, but it is completely blank. I currently have submissions coming in and I am hoping not to lose any of them. 

    Page URL:

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    JotForm Support

    Answered by david on February 24, 2015 at 01:40 PM


    I checked your account and I was able to select different payment options from:


    I removed the pending downgrade in order to allow your submissions to continue to come through while you get things sorted.

    If you still are unable to upgrade from the pricing page, try clearing your browsers cache and cookies.  If that still does not work, if possible try a different web browser.  If all of that doesn't work, let us know and we will be happy to assist you further.

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    Answered by rudolphg on February 24, 2015 at 01:51 PM

    I tried all of the above mentioned, but it is still not an option. I am looking for my profile and although I have a log in, the account profile is blank.

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    JotForm Support

    Answered by david on February 24, 2015 at 02:01 PM

    Even the pricing page is blank?  http://www.jotform.com/pricing  If you have adblock or something of that sort, it may be blocking the popup. 

    You can also try logging out, clearing everything again then logging back in.  At a minimum the pricing page should be working.  If that isn't either, we can have another look.  I checked your account in a few different browsers though and was able to see the option to upgrade in several areas including in the upgrade section of "My Account".