What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I delete a theme that continues to show up?

    Asked by kebennett2002 on February 24, 2015 at 08:12 PM

    I used a theme from your theme categories and then decided to create my own.  I tried to delete the previous theme and upload the one I want but previous theme continues to show.  its weird because when I preview the form the correct one shows in the preview window while the other still exist.

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    JotForm Support

    Answered by ashwin_d on February 25, 2015 at 12:17 AM

    Hello kebennett2002,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I found that it displays two different back ground image. When the form is loaded in the editor, it displays a different background but in preview it shows a different background image. Please check the screenshots below:




    Please confirm which one is the correct one and you want to retain. Can you please take a look at the following cloned form and see if this is what is the correct one:  http://form.jotformpro.com/form/50550727960962? If yes, please clone this form in your account. The following guide should help you in form cloning:  https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Thank you!