What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    problem with my paiement form

    Asked by creasite on October 23, 2011 at 07:00 PM


    No matter abt the pic... the problem is with my paiement form :

    when i'd tried to test it with a credit card on my website www.guadeloupe-coaching.com, the result was : failed

    can u help me to find my mistake please ?

    tell me if u need more informations to aceed to my jotform profil

    thk u in advance

    best regards


    ps : there's 2 pages web to find this paiement form : home page (joomla module on right side) and on individuals fares http://www.guadeloupe-coaching.com/tarifs-individuels

    Page URL:

  • Profile Image
    JotForm Support

    Answered by idarktech on October 23, 2011 at 08:13 PM


    It appears that you have added a payment tool in the form but entered the wrong API details which is why you are getting this error.Kindly change with an active API Username and Password.

    If you don't have a Paypal Pro account yet, you need to get one via this link. Please be aware that it is only available for 3 countries, namely UK, US and Canada. It will not work for other countries.

    Let us know if you need further assistance with regard to this issue. Thanks!

    Note: PayPal API credentials uses API username and API password which is different from PayPal account’s username and password.