problem with my paiement form

  • Profile Image
    Asked on October 23, 2011 at 07:00 PM


    No matter abt the pic... the problem is with my paiement form :

    when i'd tried to test it with a credit card on my website, the result was : failed

    can u help me to find my mistake please ?

    tell me if u need more informations to aceed to my jotform profil

    thk u in advance

    best regards


    ps : there's 2 pages web to find this paiement form : home page (joomla module on right side) and on individuals fares

  • Profile Image
    Answered on October 23, 2011 at 08:13 PM


    It appears that you have added a payment tool in the form but entered the wrong API details which is why you are getting this error.Kindly change with an active API Username and Password.

    If you don't have a Paypal Pro account yet, you need to get one via this link. Please be aware that it is only available for 3 countries, namely UK, US and Canada. It will not work for other countries.

    Let us know if you need further assistance with regard to this issue. Thanks!

    Note: PayPal API credentials uses API username and API password which is different from PayPal account’s username and password.