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    Emails Not Forwarding From Form?

    Asked by sonicvis on February 25, 2015 at 10:57 AM

    Hi all, here's what I have tried so far....

    Filled out form on our website as a test and it posts to submissions but doesn't forward to email?

    I tried test email from inside jot to check settings and it works fine meaning its nothing to do with a spam folder or anything to do with jot form setup?

    i logged into our server and no record of any spam emails or assassin stuff going on so it just looks like a problem with something on the jot form end as it doesn't seem to be leaving...

    I have hundreds of backed up emails and lost business so is there any way I can just take whats in submissions and forward everything to my email to try and save maybe one or two of these?

    Thanks in advance

    Ed

     

    Page URL:
    www.biggenerator.ie

    Emails Submissions problem settings
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    Answered by sonicvis on February 25, 2015 at 11:03 AM

    Also our email is not on the bounce list?

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    Answered by sonicvis on February 25, 2015 at 11:32 AM

    Ive managed to sort it I think by whitelisting?!? but is there any way of forwarding whats in the submissions to my email some kind of global forward or go through the lot individually? Thanks

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    JotForm Support

    Answered by david on February 25, 2015 at 12:57 PM

    Hi,

    I checked our mail logs and it looks like up until very recently, you may have had your notifications sent from an address other than "noreply@jotform.com".  Are you now able to get them while it is set to "noreply@jotforrm.com"?  Your email address is not on either of our bounce lists.

    To address your other question, unfortunately it is not possible to resend your notifications for previous submissions.  You can however view your submission data in your account, this will have the same record as the notification if not more:

    http://www.jotform.com/help/269-How-to-view-Submissions

    If you are still having any trouble receiving new notification, let us know and we will be happy to have another look.

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    Answered by sonicvis on February 25, 2015 at 03:19 PM

    Hi David, thanks for getting back that seems to be working fine now, kinda weird as it was working fine all along then just stopped.... I'm going through manually for now and catching up, thanks again for your response.

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    JotForm Support

    Answered by david on February 25, 2015 at 04:27 PM

    If your email provider updated their server settings or something of that nature, it may have caused the old settings for your notification to fail.  Using "noreply@jotform.com" send the notifications from our services.  This ensures that you will get them most consistently.  If you do have any further questions or any trouble with anything else, let us know and we will be happy to help.