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  • Profile Image

    Question about multiple forms into one form.

    Asked by coenie on February 25, 2015 at 11:44 AM

    Hi There!

    I have a form on my website that already has two forms into one, using this tutorial: http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form

    It does work, my only question is. It only works for the first time, when you visit the page again, both forms that are nested in the main form will be shown, and that's not what I want.

    Do you have any suggestions, or ideas why it's happening?

    On this page you can see the form: http://wordstrader.com/buy-articles/

     

    Many thanks,

    Coen Hallie

    Page URL:
    http://wordstrader.com/buy-articles/

    one form JotForm create Main Form two forms
  • Profile Image
    JotForm Support

    Answered by david on February 25, 2015 at 01:20 PM

    Hi,

    The only thing I can think of is that the whole form is being stored in your browsers session data after the first use.  If the session/cookie data is still active, it may be loading everything fully.  I was unable to replicate this behavior but it sounds like that it what is occurring. 

    Try clearing your browsers cache/cookies when both frames are loaded then refresh the page to see if that works.  If that is the case, I do not believe there is anything we can do about it since it is browser based.

    On a side note, I hope you don't mind if I point out a typo on your page.  Since it is in relation to writing articles, I thought you would like to know:

    In any case, let us know if after clearing your cache/cookies, both frames still load automatically in your form and we will be happy to have another look.

  • Profile Image

    Answered by coenie on March 02, 2015 at 10:03 AM

    Hi David,

    Thanks for replying. I think you are right, when I delete my cookies, the form works fine. However when I just reload the page after clicking on "elite" or "premium" writers the whole form will load.

    So it looks like this option ttp://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form wont work on my form. Do you have a recommendation how I can create an option when the visitor can click on the radio button, and anohter pricing table will appear with a payment option bundled?

    There is another option, but it requires to choose the payment as a donation, but that is prohibited by Paypal, and I don't want to risk to lose my account.

     

    Thanks alot,

     

    Coen Hallie

  • Profile Image
    JotForm Support

    Answered by KadeJM on March 02, 2015 at 12:00 PM

    Thank you for providing us with the above additional information after trying this again on your end.

    I tried to replicate the issue but unfortunately my results were the same as my colleagues.

    This makes me wonder about what browser|browser version you are using that is giving you this particular issue?

    If you are intending to use "2" payment options on a single form then the only way is for you to do as you have it with the Multi-payment Guide because you cannot use more than one by default.

    However, there are 2 other ways that do come to mind.

    Alternative #1 - Would be to place all of the basic information and only use the radio for your payment processors to only show that information so it would be less and not all of that as with the problem you had originally.

    Alternative #2 - The only other option aside from that would be to condense it down to a single form and make Custom Options for both your Premium and Elite Writers instead.

    Example #2: http://form.jotformpro.com/form/50564721729964?