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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There are fields in my form not showing up in the email notification sent

    Asked by ColeCommunityChurch on February 25, 2015 at 02:20 PM

    We created a new form, embedded it in our Wordpress site using iframe coding. When the email arrives in the inbox, there is missing information.


    I sent a screen shot of a test email. There is no text showing up for the Man's Name or Woman's Name, but in the submissions obtained by visiting the Jotform website, the information is in the correct fields.

    Page URL:

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    JotForm Support

    Answered by david on February 25, 2015 at 04:21 PM


    I checked your notification and a few of the fields do not match the field ID in your notification.  If you replace the fields in your notification with the proper ones by clicking on them in the right hand column, it will place the proper field ID:

    Alternatively, if you would like the most update field ID for all your fields added to your notification, creating a new one will do so:


    After I updated to the proper fields ID's though, I was able to see them in the notification.

    If you have any further questions or if anything was unclear, let us know and we will be happy to help.