What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Change credit card details re: monthly subscription

    Asked by abdigital on October 24, 2011 at 05:37 AM

    Hi there, I need to change the credit card details for my monthly subscription but cant see in account settings where to do this.

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    Answered by allanftd on October 24, 2011 at 05:46 AM

    Hi abdigital,

    Since you're paying using your credit card, you have to modify your credit card details through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm!

    Allan
    JOTFORM SUPPORT

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    Answered by abdigital on October 24, 2011 at 05:59 AM

    That's great! All sorted thank you.

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    Answered by allanftd on October 24, 2011 at 06:02 AM

    You're welcome, the pleasure is ours. Thank you and have fun using JotForm!

    Allan
    JOTFORM SUPPORT