Change credit card details re: monthly subscription

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    abdigital
    Asked on October 24, 2011 at 05:37 AM

    Hi there, I need to change the credit card details for my monthly subscription but cant see in account settings where to do this.

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    allanftd
    Answered on October 24, 2011 at 05:46 AM

    Hi abdigital,

    Since you're paying using your credit card, you have to modify your credit card details through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm!

    Allan
    JOTFORM SUPPORT

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    abdigital
    Answered on October 24, 2011 at 05:59 AM

    That's great! All sorted thank you.

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    allanftd
    Answered on October 24, 2011 at 06:02 AM

    You're welcome, the pleasure is ours. Thank you and have fun using JotForm!

    Allan
    JOTFORM SUPPORT