Purchase Order: "Please Refresh" Message when submitting form

  • wness92
    Asked on February 25, 2015 at 11:28 PM

    My form won't submit when there is a submission. It starts to redirect and gets stuck on a page that says "Please refresh."

    I found a previous entry in this forum, but it was unrelated to my issue in that that person had a "close window" button where I do not. I have tried secure and un-secured forms.

     

    https://secure.jotform.ca/form/42715161149250

     

    Jotform Thread 523001 Screenshot
  • wness92
    Replied on March 2, 2015 at 3:24 PM

    So... has there been any further discoveries?

  • David JotForm Support
    Replied on March 2, 2015 at 3:50 PM

    Hi,

    Unfortunately there has not been an update from our developers.  Your issue is currently assigned to a developer and has been given the highest priority so I would hope it will be sorted very soon.  Usually issues such as these do not take this long but occasionally bugs can be a bit tricky.

    We will let you know as soon as we have any further information.  Thank you very much for your patience.

  • Paul JotForm Developer
    Replied on March 15, 2015 at 2:05 PM

    Hi,

    After investigation it seems this problem occurs because of the amount of products on your form is causing the form to exceed the maximum inputs allowed for a HTTP request (this limit is not set by JotForm).

    My advice would be to change the structure of your form to try and reduce the number of inputs. One suggestion for this is to change the strap color to a product attribute instead of a separate product and use separate products to display multiple lines. Please see an example of this here: http://form.jotformpro.com/form/50574720352956

    Regards

    Paul