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wness92Asked on February 25, 2015 at 11:28 PM
My form won't submit when there is a submission. It starts to redirect and gets stuck on a page that says "Please refresh."
I found a previous entry in this forum, but it was unrelated to my issue in that that person had a "close window" button where I do not. I have tried secure and un-secured forms.
https://secure.jotform.ca/form/42715161149250
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wness92Replied on March 2, 2015 at 3:24 PM
So... has there been any further discoveries?
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David JotForm SupportReplied on March 2, 2015 at 3:50 PM
Hi,
Unfortunately there has not been an update from our developers. Your issue is currently assigned to a developer and has been given the highest priority so I would hope it will be sorted very soon. Usually issues such as these do not take this long but occasionally bugs can be a bit tricky.
We will let you know as soon as we have any further information. Thank you very much for your patience.
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Paul JotForm DeveloperReplied on March 15, 2015 at 2:05 PM
Hi,
After investigation it seems this problem occurs because of the amount of products on your form is causing the form to exceed the maximum inputs allowed for a HTTP request (this limit is not set by JotForm).
My advice would be to change the structure of your form to try and reduce the number of inputs. One suggestion for this is to change the strap color to a product attribute instead of a separate product and use separate products to display multiple lines. Please see an example of this here: http://form.jotformpro.com/form/50574720352956
Regards
Paul