What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Information Missing From Email Notification

    Asked by Wiltrina on February 26, 2015 at 07:26 AM
    also, all info that's on the jotform when I do receive the emails is not in the email especially what I need the most which is the pic attachment. 
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    JotForm Support

    Answered by Kiran on February 26, 2015 at 12:23 PM

    As I clone your JotForm to my account and checked the notification set, I notice that the upload file field is not added to your notification email. Hence you're not seeing the attachment on your emails. To add the upload file field on your JotForm, please follow the steps below :

    1. Click on Emails and then notifier to access Email setup wizard

    2. Place your cursor on the last row

    3. Click on Add new row below icon from the tool bar (Step #2 in the screenshot below) 

     

     

    4. Click on one of the Upload field from form fields listed on the right side. Please note that the Upload field with information icon shall shows the attachment as embedded object if it is an image.

    5. Click on Finish and save the JotForm

    Hope this information helps. Please let us know if we can be of any further assistance.

    Thanks!