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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Smooth siganture not responsive

    Asked by asapcarparts on February 26, 2015 at 01:36 PM

    I have added the Smooth Signature widget to my forms, but they do not re-size to fit on mobile devices. How can i make it mobile responsive? I tried adding the Mobile Responsive widget, but no luck with that either.

     

    Page URL:
    http://asapcarpart.com/forms/pay-invoice/

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    JotForm Support

    Answered by jonathan on February 26, 2015 at 04:12 PM

    Can you please try enabling also the "Make this form responsive" option in the Form Layout in the Form Designer.

     

    Check if this makes the form responsive on mobile browser.

    Let us know if still not resolved.

    Thanks.

     

  • Profile Image

    Answered by asapcarparts on February 26, 2015 at 04:21 PM

    The smooth signature field still is not responsive after enabling "Make this form responsive" in the designer.

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    JotForm Support

    Answered by jonathan on February 26, 2015 at 05:50 PM

    It was responsive when using only the actual URL of your jotform http://www.jotformpro.com/form/50506523844958

     

     

    But I do see it also not as responsive when viewed using your website.

     

    I did noticed that the form was embedded using the secure URL. I am not sure yet, but perhaps the security layer could be preventing the responsive widget from working properly on the website also. 

    May I suggest you also retry re-embedding the form using only the regular http URL.. at least for testing purpose only. Let us see how it goes.

    Please let us know of the result.

    Thanks.