- ProGRANTAsked on February 26, 2015 at 02:23 PM
Jotform is not importing the attached documents in my forms. How can i get these to also be imported?
This is a re-post of a comment on How to Migrate Form Data from Adobe FormsCentral to JotForm
- JotForm SupportjonathanAnswered on February 26, 2015 at 04:32 PM
Thank you for contacting us.
You can view the submission data and the uploaded attachments/documents on your imported forms in your My Forms View Submissions page.
I just checked the submission of your jotform http://www.jotformpro.com/form/50563896228970 and I can see that there were attached documents to it already.
Hope this help. Please let us know if you need further assistance.
- ProGRANTAnswered on February 27, 2015 at 06:58 AM
Yes, there are some uploaded attachments, but only from users that have continued to fill out the form when I embedded the code from jotform. The first 190 entries do not have the attachments, and those are the responses I imported from formscentral.
Do you have any suggestions as to how I can get those?
- JotForm SupportEltonCrisAnswered on February 27, 2015 at 09:55 AM
Sorry but our manual import submissions tool does not support any files other than CSV/Excel. In other words it will only import the text string from the CSV data.
However, there was already a ticket raised to our developers about your concern regarding on the files from your form central account that was not carried over to your Jotform. You can find it here: http://www.jotform.com/answers/523182