What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform is not importing the attached documents in my forms that were imported from Formcentral

    Asked by ProGRANT on February 26, 2015 at 02:23 PM

    Jotform is not importing the attached documents in my forms. How can i get these to also be imported?

    This is a re-post of a comment on How to Migrate Form Data from Adobe FormsCentral to JotForm

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    JotForm Support

    Answered by jonathan on February 26, 2015 at 04:32 PM

    Thank you for contacting us.

    You can view the submission data and the uploaded attachments/documents on your imported forms in your My Forms View Submissions page.

    user guide:-How-to-view-Submissions

    I just checked the submission of your jotform http://www.jotformpro.com/form/50563896228970 and I can see that there were attached documents to it already.


    Hope this help. Please let us know if you need further assistance.




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    Answered by ProGRANT on February 27, 2015 at 06:58 AM

    Hi Jonathan,


    Yes, there are some uploaded attachments, but only from users that have continued to fill out the form when I embedded the code from jotform. The first 190 entries do not have the attachments, and those are the responses I imported from formscentral. 


    Do you have any suggestions as to how I can get those?




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    JotForm Support

    Answered by EltonCris on February 27, 2015 at 09:55 AM


    Sorry but our manual import submissions tool does not support any files other than CSV/Excel. In other words it will only import the text string from the CSV data.

    However, there was already a ticket raised to our developers about your concern regarding on the files from your form central account that was not carried over to your Jotform. You can find it here: http://www.jotform.com/answers/523182