What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to download all submissions in CSV format [19k+ in total]

    Asked by emma_munbodh on February 27, 2015 at 06:31 AM
    We had a very high number of respondents (19,000+) on one of our competitions, and we are unable to download all of the submissions.
     
    We cannot seem to download more than the first CSV file of submissions (which only contains around 16K submissions).
     
    Can you please let us know another way to access the whole file containing all 19K submissions - we really need this ASAP please.
     
    Thanks in advance. 
    Page URL:
    http://www.mirror.co.uk/lifestyle/travel/british-breaks/vote-now-visit<br/>england-tourism-superstar-5074575

    Submissions CSV format all submissions
  • Profile Image
    JotForm Support

    Answered by Welvin on February 27, 2015 at 09:26 AM

    Hi,

    By creating a grid report listing: http://www.jotform.com/help/105-How-to-create-a-Grid-Listing-report.

    Would you mind if we will try to download your submissions to CSV? Then we can send it to you afterwards. 

    I look forward to your reply.

    Thanks

  • Profile Image

    Answered by emma_munbodh on March 02, 2015 at 05:13 AM

    Hi,

    Thanks for getting back to me. Yes if you can download the submissions to CSV and then email it to me, that would be great.

    Thanks very much,

    Emma

  • Profile Image
    JotForm Support

    Answered by Welvin on March 02, 2015 at 06:58 AM

    Hi Emma,

    Please check your email.

    Thank you!