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    Unable to download all submissions in CSV format [19k+ in total]

    Asked by emma_munbodh on February 27, 2015 at 06:31 AM
    We had a very high number of respondents (19,000+) on one of our competitions, and we are unable to download all of the submissions.
    We cannot seem to download more than the first CSV file of submissions (which only contains around 16K submissions).
    Can you please let us know another way to access the whole file containing all 19K submissions - we really need this ASAP please.
    Thanks in advance. 
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    JotForm Support

    Answered by Welvin on February 27, 2015 at 09:26 AM


    By creating a grid report listing: http://www.jotform.com/help/105-How-to-create-a-Grid-Listing-report.

    Would you mind if we will try to download your submissions to CSV? Then we can send it to you afterwards. 

    I look forward to your reply.


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    Answered by emma_munbodh on March 02, 2015 at 05:13 AM


    Thanks for getting back to me. Yes if you can download the submissions to CSV and then email it to me, that would be great.

    Thanks very much,


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    JotForm Support

    Answered by Welvin on March 02, 2015 at 06:58 AM

    Hi Emma,

    Please check your email.

    Thank you!