What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Imported a Form but still haven't received in Account

    Asked by MTLMentors on February 27, 2015 at 09:13 AM

    I imported a file over one hour ago (9.28am)

    it is still not appearing in my forms list (it now 10:50am)

    could someone please look into this 

  • Profile Image

    Answered by Sean on February 27, 2015 at 11:22 AM

    Sorry for the delay in your importation but a more approximate time for your import process to be complete would be 45mins to 2 hours. This time might be increased due to previous request that are not completed. All jobs are queued and executed in the order it was received. Please give us some more time for have this process completed for you.

    Our form central comparison page is now live for viewing. You can reference this link form more details: http://www.jotform.com/formscentral-comparison/ 

    I hope this helps. Feel free to contact us if you ever need further assistance.

    Thank you.