- peterCuocoloAsked on February 27, 2015 at 10:02 AM
Here is my order ID:
- JotForm Support ManagerJeanetteAnswered on February 27, 2015 at 12:17 PM
We cannot upgrade an account on our side as we never request for credit card details in order to purchase a subscription on your behalf whatsoever.
Such order number belongs to original subscription INT141127-6617-34641S which you purchased on November 27, 2014
On January 26, 2015. a duplicate subscription was purchase, but refunded: INT150126-5417-40506S
I have now canceled subscription INT141127-6617-34641S, your account is scheduled to downgrade on March 28.