What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why was I upgraded without being asked first

    Asked by peterCuocolo on February 27, 2015 at 10:02 AM

    Here is my order ID:


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 27, 2015 at 12:17 PM

    We cannot upgrade an account on our side as we never request for credit card details in order to purchase a subscription on your behalf  whatsoever.

    Such order number belongs to original subscription INT141127-6617-34641S  which you purchased on November 27, 2014

    On January 26, 2015. a duplicate subscription was purchase, but refunded: INT150126-5417-40506S

    I have now canceled subscription INT141127-6617-34641S, your account is scheduled to downgrade on March 28.