- livinghrAsked on February 27, 2015 at 01:59 PM
We have multiple users that have access to the forms, and one person deleted some submissions and another needs those submissions. Is there anyway to recover deleted submissions?
- SeanAnswered on February 27, 2015 at 03:57 PM
Unfortunately, once your submissions are deleted it will be remove from our servers completely. If you managed to download your submissions in Excel/CSV or PDF then you can reference those for review.
It would be a good practice to send your submissions to a Google Spreadsheet so that you can have a backup of your submissions if this incident should occur in the future.
You can follow this guide to link a your form to a Google spreadsheet: http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet
It would be a good idea to check the inbox for the email address that is link to this form as well to see if you can retrieve the information for the submission that was deleted. I hope that any of the suggestions I made helped in this situation. Do let us know if you ever need further assistance.