What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account on JotForm

    Asked by Ariel FN on October 24, 2011 at 08:20 PM


    I wonder why my account does not enter the JotForm more, she says that the User does not exist, but when I use some forms of contact, they come to me

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    Answered by AtacanC on October 24, 2011 at 08:37 PM

    Hi Ariel,

    Can you please share a Form ID with us or a website where your JotForm form is embedded?  We'd like to check the 11-digit Form ID so we can search for your account.