What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error when deleting submissions

    Asked by sandvik on August 24, 2010 at 09:26 AM

    Are there specific system requirements (scripting, etc.) to use this service? When I attempt to delete submissions, I receive an error message, 'Cannot evaluate (Submitter's UserID):' We have a very secure network. Is it possible that something in our security would keep me from being able to access this functionality?

    (response to answer) We've had two other users also successfully delete using this user ID as well. And, now the individual who origianlly received the error message is no longer receiving it (using the same browser as previously used when error persisted).

    Since the error message actually says 'can't evaluate' (rather than 'can't delete'),  is it possible that this was caused by some kind of delay in their network? They are working through a server that is physically located half way around the world. Would this error appear if the system couldn't 'retrieve' the submission (i.e. timed out)? Your insight is appreciated.

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    JotForm Founder

    Answered by aytekin on August 24, 2010 at 09:52 AM

    I made a test submission on your form and deleted it from submissions page. I did not get such an error message. Can you try using a different browser other thank IE and see if the problem continues?