What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not showing in Facebook page

    Asked by quannguyen1234 on February 28, 2015 at 03:14 PM


    I did and the form does not show up. It said "The connection was reset" with a sad face.

    Please help.

    This is a re-post of a comment on Adding a Form to Your Facebook Page

  • Profile Image

    Answered by Ben on February 28, 2015 at 07:02 PM

    Can you please try to re-embed it following the same steps, but if the issue persists, to try using a browser such as Firefox or Chrome?

    Do let us know however if you are still experiencing the issues.

  • Profile Image

    Answered by quannguyen1234 on March 19, 2015 at 11:20 PM

    Hi Ben,


    I tried using both Chrome and Firefox and the problem still happened. Please see screen shot when firefox is used.

    Please help. here is the URL of the facebook: https://www.facebook.com/RMITVNScholarship

    and the form: http://form.jotform.me/form/50542714765457


  • Profile Image
    JotForm Support

    Answered by Jan on March 20, 2015 at 09:35 AM


    I can see that the form is already embedded properly on you facebook page. Check the screenshot below.


    If it is still the same, then please clear your browser cache. I will clear your form's cache as well. After that, close and re-open the browser and log back in to JotForm.


    Hope this helps. Let us know if you need any help.

    Thank you.